Call Center Representative for Selah ElTelmeez For Publishing & printing

Call Center Representative for Selah ElTelmeez For Publishing & printing

About us
Modern Arab Company (MAC) was founded by Hamdy Mostafa in 1960. Capitalizing on his vast Experience in the field, Hamdy Mostafa established a renowned publishing and printing entity and by 1963 launched his first brand, Selah ElTelmeez which eventually became the most essential studying book for students in primary stage (from 1st grade to 6th grade). Selah ElTelmeez became the industry generic name and the most iconic educational heritage for the 60s students and up to date.Since 2018 the company name changed to Selah ElTelmeez for publishing and printing. We believe in delivering quality content at reasonable prices with competitive royalties and aggressive marketing.

We believe in leveraging on the latest publishing technology to deliver quality products and services for the benefit of our customers and partners. With decades of publishing experience, we understand and anticipate the needs of authors, librarians and book distribution partners, and we continuously challenge ourselves to provide the highest level of products and services.We have heavily invested in our past yet even more invested to pave the way into our future, with a strong foundation on Digital Publishing platforms & New lines of Business with a prime focus on Educational materials, we simply make Education simplified and more fun.

Job Description
Provide personalized customer service of the highest level.
Manage and resolve customer complaints.
Build customer’s interest in the services and products offered by the company.
Update the existing database with changes and the status of each existing customer.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software.
Process orders, forms, and application.
Route calls to appropriate resources.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Follow up customer calls where necessary.
Complete call logs and reports.
Other duties as assigned.

للتقديم علي طلب توظيف خاص بمجالك من |هنا
و لانشاء سيرة ذاتية احترافيه بمساعدة أحد موظفي الموارد البشرية | من هنا

Job Requirements
Bachelor Degree holder.
Have 1 year experience as Call center.
Experience in customer service is preferable.
Working knowledge of MS Office (word & Excel).
Good Command of English.
Outstanding communication and negotiation abilities.
Multitasking with the ability to prioritize tasks.

Job Details
Experience Needed:
1 To 3 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Salary:
Confidential, Confidential, Available Transportation / Term Bonus / Profit Share
Job Categories:
Customer Service/Support
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