English Customer Service Associate for Amazon
English Customer Service Associate for Amazon
Job Description
NOK HC is hiring for Amazon a Customer Service Agents to act as a liaison between customers and companies. Assists with complaints, orders, errors, cancelations, and other queries. A customer service agent interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Bilingual (Arabic & English) speaking customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
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Benefits
Social Insurance
Medical Insurance
Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
Gas station beside bloom bank
Downtown Street
Job Requirements
Minimum age: 21 years old
Egyptians are welcome to apply
Graduates only
Strong communication skills in [English] (both written and oral fluency)
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within our operating hours
Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
Job Details
Experience Needed:
Not Specified
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
9800 To 11500 EGP Per Month
Apply from here
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