Call Center Agent – Order Taker for Universal Payment Services
Call Center Agent – Order Taker for Universal Payment Services
About us
Universal Payment Services – a Kuwait-Saudi partnership with a capital of 50 million USD – is one of the leaders in transaction processing and offers international, top-notch electronic transaction processing services through high speed, robust electronic information network. Whilst the range of our products and services sets us apart from others in the industry, it is our customer service that truthfully differentiates Universal Payment Services. With a persistent commitment to “best serve our customers” included in our core values, we seek to ensure all our services meet the essentials of businesses nowadays and lay down the industry standards for the future.
Our team of international, top-notch executive managers & industry leading consultants is committed to helping you and your customers deliver all your payment needs & grow every chance for expansion and productivity in today’s ever-changing and challenging electronic payment economy. Our Platform is dedicated to offering pioneering products designed to meet your precise needs and assist increase your market share and productivity levels. Our IT specialists are entrusted to deliver technology-advanced and localized regulation-compliant software and services.
Job Description
A call center agent, or CSR, will act as a liaison.
Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage large amounts of incoming calls
Generate sales leads optional
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
two day off
rotational shifts
8 working hours + 1 hrs break
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Job Requirements
Must be graduated
Males only
Very good command of Arabic and English (oral and written).
Leadership Skills
A Bachelor’s degree is a must.
Job Details
Experience Needed:
More Than 1 Year
Career Level:
Experienced (Non-Manager)
Education Level:
Not Specified
Salary:
5500 To 5500 EGP Per Month, 500 Kpis
Job Categories:
Customer Service/Support
Operations/Management
Sales/Retail
Apply from here
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