Customer Service Specialist for dejavu
Customer Service Specialist for dejavu
About us
Dejavu is a ladies’ fashion brand with a total number of 39 stores all across Egypt. Dejavu has been founded in 2009. Dejavu set exacting standards and strive for consistency and precision in everything we do. We are committed to continuously improving our capabilities. Dejavu succeeds by creating trusted and enduring relationships with our customers, colleagues, and communities to achieve our mutual goals.
Job Description
dejavu is a pioneer retailer in Egypt for women’s footwear and bags, hiring a Customer Service Specialist ( Egyptians Only ) to join our dynamic team in New Cairo Head Office
Job Purpose:
You will be dejavu Ambassador to respond to inbound calls, solve customer issues in high-quality standards, fulfill customer requests and answer their inquiries, deliver Wow customer experience to achieve the highest level of CSAT, in addition, to provide professional and efficient customer support considering the agreed (SLA) and (KPI)
What You’ll Do:
-Answer all customer inquiries, handle complaints promptly, and provide superior service via phone
-Follow-up on customer inquiries and complaints that are not fulfilled or solved
-Maintain simple accurate and full information about the company’s products, promotions, and dejavu policy to fulfill customer needs
-Escalate concerns or unresolved issues to the next level of support or concerned teams to take proper actions and maintain customer satisfaction
-Take ownership of customer issues and concerns
-Do the extra mile to exceed customer expectations
-Perform the necessary and right actions on systems or tools in order to handle the customer request or resolve complaints properly and maintain the company’s financial position by providing win-win solutions
-Comply with agreed guidelines, policies, and procedures of all company departments
-Set reports if are requested by the direct manager
للتقديم علي طلب توظيف خاص بمجالك من |هنا
Job Requirements
Qualifications & Experience:
-Minimum one year of customer service experience preferably in a telecommunication sector or retail field with Excellent phone etiquette
-Area of experience: Contact center – Customer service or relevant experience
-Preferred New Cairo residence or nearby
-University Degree is a must
-Good in Arabic & English (Reading, Writing & Oral) and computer skills
-Strong communication & negotiation skills
-Ability to effectively handle multiple tasks in a dynamic environment
-Ability to identify the problem and determine the appropriate action/redirection to solve issues promptly
-Ability to adapt to change, and meet the changing demands of the work environment
-Self-motivated, detail-oriented, and organized
Job Details
Experience Needed:
1 To 4 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Salary:
Confidential
Job Categories:
Customer Service/Support
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