Call Center Agent for Ahl Masr Foundation

Call Center Agent for Ahl Masr Foundation

About us
About Ahl Masr Established in 2013, Ahl Masr is the first Non-Profit Organization in Egypt and the Middle East to focus on Burn Prevention and Treatment. The foundation focuses on providing free treatment and comprehensive care to Burn Survivors all over Egypt. Ahl Masr also aims to revolutionize the concept of development and sustainability in the field of healthcare in Egypt.
Registered under the no. 2013/728, Ahl Masr has managed through its dedicated and diversified team to quickly become a unique and effective organization that helps hundreds of Burn Victims all over Egypt.

With its focus on building one of Egypt’s and the Middle East’s largest projects ever, Ahl Masr Non-profit Burn Hospital, the world’s largest non-profit burn hospital located in Egypt and serving the Middle East and Africa. to be built at New Cairo city on a built area of 45,500 meter square, all fundraised and managed by Ahl Masr to face the growing need of specialized burn care in Egypt.

Job Description
Handle all Inbound and Outbound calls of the call center department.
Call Clients and Customers to inform them about the foundation main scope and activities.
Manage and solve all customers inquiries, requests, and complaints in coordination with other departments.
Document all call information according to standard operating procedures.

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Job Requirements
Bachelor’s degree in any related field.
Minimum of 1 to 2 years of experience in customer service.
Proficient in Microsoft Office suite.
Ability to work effectively in a team environment.
Exceptional communication skills.

Job Details
Experience Needed:
1 To 3 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
Confidential
Job Categories:
Customer Service/Support
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