Customer Service Officer for Talaat Moustafa Group
Customer Service Officer for Talaat Moustafa Group
About us
Talaat Moustafa Group – Future Builders Talaat Moustafa Group; is the leading real estate and tourism investment organization; developing exclusive and luxurious real estate communities and touristic resort of enduring value in Egypt and the Middle East. TMG has positioned itself as a matchless provider of high standard housing amenities, embodied in the projects of Al Rehab – New Cairo, Al Rabwa – Al Shiekh Zaied City, Mayfair – Al Shroud City and, the 8000 feddan mega project Madinaty – New Cairo. In addition to being an unparalleled contributor of the tourism investment, providing the unequal high standards projects; Four Seasons Sharm El Sheikh Resort, Four Seasons Nile Plaza – Cairo, Four Seasons San Stefano Grand Plaza – Alexandria and the luxurious boutique hotel; Kempinski Nile Hotel.
Job Description
Greet guests with a friendly and welcoming attitude, creating a positive first impression.
Respond to guest inquiries, questions, and concerns in person, over the phone, or via email.
Provide accurate information about park attractions, shows, events, schedules, and policies.
Assist guests in finding their way around the park and provide directions to various facilities and amenities.
Handle and resolve guest complaints or concerns promptly and professionally.
Listen attentively to guests, showing empathy and understanding, and offer appropriate solutions.
Collaborate with other park departments and staff, such as operations or security, to address complex issues effectively.
Ensure guest satisfaction by following up on resolved issues and ensuring guests’ needs are met.
Ticketing and Membership Services: Sell tickets and process transactions using the designated ticketing system.
Assist guests with purchasing season passes, memberships, or other ticket packages.
Provide information on pricing, discounts, and promotions available for tickets or park services.
Ensure accuracy in ticket sales and handle cash transactions following established protocols.
Guest Safety and Emergency Response: Promote and enforce park safety policies, ensuring the well-being of guests.
Be knowledgeable about emergency procedures and effectively communicate them to guests when necessary.
Report safety concerns, incidents, or medical emergencies promptly to the appropriate personnel.
Provide guidance to guests during emergency evacuations or other safety-related situations.
Assist guests in reporting lost items and guide them through the lost and found process.
Maintain accurate records of lost and found items and assist in the return or retrieval process.
Coordinate with park security or designated personnel for more complex lost and found cases.
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Job Requirements
Bachelor’s Degree
Previous customer service experience, preferably in a hospitality or entertainment setting.
Excellent communication and interpersonal skills, with the ability to engage with guests of all ages.
Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.
Friendly and approachable demeanor with a genuine passion for delivering exceptional customer service.
Flexibility to work weekends, holidays, and irregular hours as per the amusement park’s schedule.
Basic computer skills for ticketing systems, email, and data entry.
Job Details
Experience Needed:
0 To 2 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
Confidential
Job Categories:
Sales/Retail
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