Customer Service Advisor for Etisalat Egypt
Customer Service Advisor for Etisalat Egypt
About us
Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of choice in the Egyptian telecom market” leading a new era for the telecom industry in Egypt and providing the best services to Egyptians. Etisalat Misr achieved technology leadership by introducing for the first time to the Egyptian market a host of 3.5G services , such as video calling, mobile TV, mobile broadband internet and data services.
Today, Etisalat Misr’s product and service portfolio is covered by high quality 2G and 3G network covering and serving 99% of the inhabited areas in Egypt. Etisalat Misr also provides international services , and its customers enjoy competitive international rates to all destinations around the globe. Complemented by offering fixed internet services to customers at home and on the move. Etisalat believes in innovation and under the slogan “A New Day A New ideas” customers are provided by daily below the line campaigns and promotions. Also Building on young population Etisalat is focusing and addressing the youth segment demands in the Egyptian market.
Job Description
Interact with UAE customers to provide information in response to inquiries, ensure customer satisfaction
Resolve customer’s potential problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
Update client’s account data on the company website to follow up payment status, review contracted unit updates.
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Job Requirements
Graduates only.
Fluency in English is a MUST
Fresh graduates are welcome to apply
Strong phone and verbal communication skills along with active listening
Customer orientation and ability to adapt/respond to different types of characters.
Customer focus and adaptability to different situations.
Males & Females.
Max Age 34
Location: Maadi (Transportation not provided)
Job Details
Experience Needed:
0 To 10 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
8000 To 10000 EGP Per Month
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